Consumer Redressal

I had purchased an iPhone under the new reliance scheme that says if I pay 2999/month through EMI on credit card to reliance the iPhone will be provided free of cost with a simcard of reliance. I purchased this scheme on 17th December 2013 through an online transaction, unfortunately something went wrong and I couldnt complete the transaction and I was already charged on my credit card, I had to call them to find out what happened they said I will get a call back in 24 hours (I never did), assuming that they must have reversed the transaction since it was never complete I never called reliance, I didnt receive the phone and I was charged by reliance for a months EMI I went to the store the problem was fixed I got a phone on the 2nd of January after all the hassle. Now they have not been providing me with a simcard and whenever I call them I am said we will call back,its been 11 days since I have recieved a bill already and no simcard or any response from their end its just pushed.