Consumer Redressal

This is regarding the broadband connection account no - 7005756646 , Concerns 1. My connection was suspended since last three months, so how can company charge their customers when they are using the service... 2. How can company ask for late payment charges because their was delay from their own end... They had not send me the Airtel broadband bill neither hard copy nor soft copy, Even after writing 10 times email to the company 3. As an customer I took monthly internet connection and I was supposed to get monthly bill and as a customer I was supposed to pay monthly bill.. 4. But failure was on the part of company, for not sending me bill even after making request several times... Kindly look in to the matter and do the needful.. Hope for positive feedback Thanks and regards ANKIT KEDIA