Telecom
Active
Complaint #3995 — Vasudevan
Filed: 10 Jan 2014 ·
Address: 2b, Kubera Villaments, Maruti Nagar, Krishnagiri road, Hosur 635 109
I have recharged 198 unlimited 2G internet package 10 days back, on 9/01/2014 i have recharged RS.100 talk time, but on 10/01/2014 all my balance was deducted. When I call IDEA customer care to register a complaint in the morning, customer care executive accepted the problem and registered a compliant, but in the afternoon i have got a call from IDEA saying that i will not get back my balance because he said i have used Internet on Roaming. How i will understand that i should not use internet when i am in roaming? how it is possible that in IDEA sim I will get another network? If any charges is applicable in roaming, IDEA should give the information in terms and conditions, but i did not get any terms and condition. Through this letter I will urge, concerned department, this problem can be happen with any one and it is not at all tolerate, it is cheating.