Consumer Redressal

Hi, I had bought a USHA room heater on 15th Dec, 2013 from an authorised dealer with bill. Hardly after a week of using it, we faced some problem and the heater stopped working properly. We reached out to the dealer who directed us to contact the customer care for USHA on Number: 18001033111. After filing the complaint on 27 Dec \'13 we did not hear from them till 3rd Jan. But then too the mechanic refused to show up on time and co-operate for reaching us in time and on saturday/sundays. Since I work in an office on weekdays it is not possible for me to wait for the mechanic on a weekday. I respectfully asked the mechanic to come of weekend or early morning/late evening on a weekday but they refused. Since then there has been no action from USHA on the complaint. I never heard from the mechanic again and I keep calling to the call center but no substantial action has been observed on their part. Request you accept this complaint and take necessary action. Vibhor Singhal