Airline
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Complaint #39 — Shobhan Sen
Filed: 21 May 2012 ·
Address: Nilgiri Apartments, Adabari tiniali, Guwahati, Assam
I traveled by Air India flight no AI9772 from Silchar to Guwahati on 21.5.12 with tickets booked through Yatra.com. In their website the permissible baggage is clearly mentioned as 25 kg which turned out to be 15 kg as per Air India norms in the airport (as communicated by Air India staff). since I was carrying mandatory items I had to pay the excess baggage to the tune of Rs. 2550 extra as I was misled by Yatra.com. I feel cheated since it is the obligation of the booking agent (whoever it may be) to clearly and correctly state the baggage allowance. I therefore seek compensation from Yatra.com. Kindly provide me with the advice to approach the correct appellate for the same.
With regards,
Shobhan Sen
Mobile 94350 75731
shobhankmj@gmail.com
Guwahati, Assam