Consumer Redressal

I had the worst experience with Pragati Packer and Movers (www.pragatipackersmovers.com) 1. Shipping of 18 packages done from Noida to Bangalore on 11-Oct-2013 expecting it to be delivered at Bangalore in 7 days. 2. Payment issue: I had made 50% advance payment and remaining was to be done once shipment reaches. During delivery, they started giving excuses that there is some payment due at Bangalore for which I have to go and visit the godown myself and collect the stuff after making the payment. 3. Suitcase stolen: On reaching the godown, I was bewildered to find 1 big suitcase missing from the consignment. 4. Insurance not covering Theft: On talking to Insurance company, I was informed that Insurance is for Damaged stuff only and not for stolen items. The liability for stolen items is with Packer only. 5. Compensation decided by Packer (4K instead of 20K) 6. No compensation provided: I followed up several times but still haven\'t got any compensation and feel cheated using their