Consumer Redressal

SUBJECT MY COMPLIANT AGAINST ING VYSYA BANK Regarding- IN ING VYASYA BANK 6000/-RS. Transcation Problem Summary-My account is-ING Vyasya Bank,A-361,Sec-19, Noida-201301 (U.P.),ING Vyasya Bank IFSC CODE IS VYSA0005580 and my Account no is 558010592808 So My problem is I was go for transcation in Canara Bank ATM sec-63 Noida,but in canara bank ATM machine was some technical problem. then i was go oriental bank of commerce atm sec-63 Noida and from there me debit 6000/rs. but debit from my account 12000 rupees. then do call ING bank cutomer care, he say, your 6000 rupees refund in 24 hours but not refund 6000 rupees till now. * I have lodged an FIR on 30 Nov. 2013 against ING Vyasya bank in SEC-58,Noida police station. *I submitted F.I.R. copy in ING VYSYA BANK and ING CUTOMER CARE On 30/11/13 also,but not any progress in this matter Till date. I already submitted online compliant in RBI compliant form on 25 NOV.2013. so i request you i need help, so please help