Telecom
Active
Complaint #383 — Deepa Durve
Filed: 16 Nov 2012 ·
Address: A/4 Dhavalganga 1 carter Road opp Joggers park Bandra West Mumbai 400050
Dear Sir,
I have been running pillar to post including the MDs escalation desk about a sim that I ported from Vodafone to DOCOMO. I regret it thoroughly.
1. The customer service guys speak like ROBOTS
2. They cant speak in English
3. They start off in Marathi directly because I have a Maharashtrian surname.
4. My package offered to me by a lady called Sonam was 899 for unlimited calls in India and a 2GB internet pack total billing of Rs. 1060
5. I was sent an sms on Diwali day saying I have crossed my credit limit and I pay 3200.
6. suddenly on 16/11/2012 a day before I complete a month with DOCOMO my phone is disconnected I run from customer service, make calls, request for a start up by explaining what is my bill and I shall pay up I am told that 899plan is active but the 2GB pan is not active and I have used more that 2 GB and the cost is now 3200 I request them to give me a break up they say no bill has been generated and they are in their legal right to cut my phone as