Consumer Redressal

Courier company M/S Trackon couriers Pvt ltd. based at C-143,Naraina Ind.Area Ph.-1, Delhi-1100287 tel no. (011-45593500) did not deliver consignment number (372818504 )sent on 23rd December 2013 within 48 hrs as promised. Even after 8 days, consignment is lying at their Chennai office since 26th Dec. 2013 as per their website tracking system. There is no satisfactory reply from the company\'s customer care team despite speaking and communicating with them. Kindly take stern action and impose hefty penalty so as to ensure that companies do not take undue advantage in discharging their duties towards consumer. We would request the concerned authorities that we be compensated adequately for the delays which cause misery to my Son Kartikey who is studying in Chennai and consignment consisted sending warm cloths for winter which could not be timely delivered and child suffered as a result. Expecting the action please. kind regards, Mr. & Mrs Ram Kumar Sharma