Telecom
Active
Complaint #3781 — krishna kumar
Filed: 28 Dec 2013 ·
Address: #6106, nandi deepa appt, doddakammanahalli, kammanahalli main rd., off b. g. rd., bangalore-560076, karnataka
I own postpaid airtel mobile connection number 9901400855 and my monthly bill plan was 199 and there was no ad-on on this number. Suddenly i receive bill for Oct and nov 2013 to pay 3600/- rs. I called airtel customer care and according to them, they observe few internet usages and they himself activated internet connection on this mobile number and didn\'t inform me also. When i call them nov 2013, they accepted and taken request to reimburse the amount. when i find amount didn\'t reimburse, i call customer care again on nov 2013 and now they are asking me to pay whole amount 3600/- rs. As per my mobile bill plan they are allowed to add any feature as and when they want. Could you please help me on this. It looks like there is no law an order and whetever airtel think they can do. I am keep paying my monthly rental and usages call amount.