Consumer Redressal

I have taken a three year annual maintenance contract from Rubicon Services for my Aquaguard and the contract period is from August 2012 to July 2015. I paid 2500/- for this and they serviced my aquaguard machine on 8th August 2012. As per the bill/receipt that they have provided, they have clearly mentioned that the company would visit 3 times a year during the contract period and the product would be thoroughly checked, cleaned and adjusted. However, after August they never turned up. I call up every time their office and they say the engineer will call and come and the engineer would never turn up. I got so frustrated and left. However, my aquaguard suddenly stopped working in the month of June 2013. I used to call them daily to get an appointment. They would say today, tomorrow but no one used to turn up. I took different numbers from the contact center and try calling them asking for help. Finally in July 2013, the engineer turned up said that there is some problem in the product got it repaired for me. I insisted at that time that someone should visit us at least once in 4 months as per the contract and change the carbon. However, after that July 2013 they never again turned up. The product now is again dysfunctional and is not working since November 2013. I am trying to call them but they are not visiting even after multiple attempts. These people promise so many things when they take money and forget afterwards. I get at least one call a month from the same company asking to take contract from them for aquaguard if we have any at home. At that time, when I say that I am already a member and ask to send an engineer, they hung up the phone. I am literally fed up as I lost my money and there is no service too. Now, we are buying mineral water as we cannot just drink the tap water. I would want this company to get black listed so that they understand the importance of consumer. Invoice No: 218091 Date: 8/12/2012 Name: Shankar K. Company Address: Rubicon Services, Bhana Sukar Estate, Gandhi Nagar, Jogeshwari (W), Mumbai 400102. Call Centre - 26789233