Consumer Redressal

Dear Sir or Madam, I had purchased a Sony Xperia E Dual (Rs. 8880) ph from Behala The Mobile Store on 11.12.2013. At the time of purchase I asked them to show me the best phone within the range of Rs. 9000. That time they all told me that this ph is the best. Though I wanted to buy other phone. I trusted them and bought this handset. But within the evening I realised that they have given me a damage handset. Battery back up is very poor and its getting hang again and again. So, I visited the store again in the evening and lodged a complaint over there.but they suggested me to use the ph for few days. They have done some settings. But after 3 days when I informed them that there was no improvement then they said that the ph is not good and they are forcing me to exchange the ph (exchange price Rs. 5500). I talked to their Manager Mr. Gautam over there, but he behaved very rudely. I went to Behala Police Station.But Mr.Gautam influenced the inspector and he refused to take the complaint