Consumer Redressal

I had bought a Mercedes GL 350 CC make car from Metro Motors Auto Hangar, Mumbai. an In-house zero Depreciation car insurance was taken with the company, and we were told that we will have to pay only the processing charges. We had sent out car for repairs on 10th December, 2013. despite numerous calls made to the service manager, Suresh Alphanso, we weren\'t informed of the repair status until 21st December, 2013. Post which the company\'s relationship manager, Neha Luthra, informed us about some conflict with their insurance department, suggesting that we would have to bear the cost of repairs. The company has not processed our repair request till date not has it delivered our car back. As a premium car customer we were promised pick up and drop of car and impromptu service at the time of making the sale. None of which has been delivered by the company. We seek redressal of our greviences from the forum at the earliest.