Consumer Redressal

I took a flight from Delhi to Bangalore on 16th December on Go Air Flight G8 115. On reaching Bangalore I found that the Lock on the suitcase was broken and the Suitcase was damaged. Even some of the valuables were missing from the Suitcase.I was promised by Mr. Crooke (Duty Officer) that as per the system of the Go Air they will respond to me within 72 Hours. Today being the 5th day I called up the number given by Mr. Crooke and to my surprise the call was picked up by Ms. Ranjana and was conveyed to me that being today Mr. Crooke is on Sick leave she will get back to me in hours time after checking the status. When I didn’t received any call from Ms Ranjana , I called her up after 3 Hours but to my surprise she said as Mr. Crooke is on Leave and because he was dealing your case , the response will be given by the same person only. I was really surprised with the unprofessional response from Ms. Ranjana because according to me I was dealing with Go Air and not with an Individual.