Consumer Redressal

i recharged my cell using airtels website. my money got deducted from bank, and i gt th online receipt og th recharge. but didnt receive the balance. the recharge failed. and the airtel authorities are not acknowledging the problem that recharge has failed. their base level representative told me verbaly that ill get my balance within 24 hours and kept th phone down telling me tht my issue has been resolved. and later on every body; i.e. nodal officer and appalet are refering to tht conversation and telling me that my issue has been resolved and asking me to check my balance. i still have 0 rs balance on my card. and i ve spent almost 30 rs in calling their customer care. this is really insulting, and humiliating. and i have faced a heavy stress bcoz of this behaviour from airtels side.