Consumer Redressal

Dear Sir, I would like to inform you that I have been harrassed by SBI credit card customer care excutives / representatives for recovery of unpaid amount from last 7 years. At last to avoid this mental harassment, I agreed for the settlement of account by paying the nominal amount (Rs. 3240) decided from the bank. They clearly told, after paying this amount my account will become zero and they will remove my ratings from CIBIL. I have the document duly signed by the authorized signatory on SBI Card letter head stating the same. Today In the morning, when I called them again to ask about the updates, one of the customer care executive named Lakshmi is informing that, I need to pay Rs. 11000+ to remove my name from the CIBIL. Everytime they are giving false committment and harassing the customers like anything. As this problem is going for almost 7 years am very much tensed. This has reflected on my physical & mental health. I would therefore request you to kindly intervene in this matter and solve my problem. Thanking you in anticipation, With kind regards, Arunkumar M Suryavanshi Bangalore