Telecom
Active
Complaint #3701 — Shiv Kumar
Filed: 23 Dec 2013 ·
Address: BE-362 Salt Lake City Sector-1 Kolkata-64
Rs. 200 from my mobile balance deducted on 20-Dec-13 without any intimation from my aircel mobile. When I called customer care I got response that their system is not updated and it will take 6 hours to update. I called after 6 hrs. and got same response and updation tym increased to 24hrs. On calling third tym I was told that my balance deducted due to use of Internet while I have already Internet recharge of unlimited 1GB 3G recharge and beyond 1GB normal 2G speed.
My complaint number is 1-14321728303. No one providing me accurate information and not ready to credit my balance.
Why the telecom operator Aircel didn\'t intimate me when my Internet usage finished and dedcuted my main balance.
Everyday I get 10 msgs telling abt various schemes of aircel but why in this case I was not intimated?
Is it monopoly of telecom operators to deduct any amount without intimating users.
Kindly help me to get my balance back.