Consumer Redressal

I bought a LG Washing Machine from Nandilath G-Mart, Kozhikode 16/08/2011. The warranty of the machine is 3 years. Since my home was far from the shop, I left the shop after making the payment. The product which was shipped to my residence was a damaged one. While I informed and requested to replace the machine before unboxing, the sales man denied my request and asked to contact LG customer support centre for further problems. From the first day of installation itself the machine is malfunctioning. The product is continuously making problems. It has been serviced more than 10 times within one year. Now most of the parts are malfunctioning. The body of the machine and some iron parts are rusted even though the co. says it is anti rust coated. The parts made using galvanized iron are also getting rusted. This shows the poor quality of the product. I am unhappy by using this damaged product. The retailer was cheating me by giving a damaged product.