Consumer Redressal

Dear Sir/Madam , I have recently brought Onida washing machine ,In my first wash it has thorn all my brand new clothes worth around 10000 rs, When i complained to the company , Mechanic came and admitted that it was fault form their side where they have fitted wrong screw in the Machine. I have mailed this matter to Onida head office to all dept and requested for compensation , where they have neglected my mail and compensation. I kindly request you the help me in getting my genuine compensation from Onida Company.