Consumer Redressal

We are using Airtel DTH in mumbai which is providing a bad service experience from the time they have installed the services. we have taken a DVR which comes with universal remote which was not supplied to us when the services were installed. had to complain for a month to get the remote control. now the DVR stoppen working on 1st december 2013 it took them a week and a half to replace the DVR now the box is not activated and it has almost been more than 2 weeks my services are down.. still the customer support gives a same reply sir your issue will be resolved in the evening.. Cust ID : 3012174269. There is no response from the customer care and the local team doesnt even pick up the calls.. Always have some lame excuse ready for the delay.. every day have to explain the same thing to a new customer rep.. It has been a very bad experience with the Airtel DTH Mumbai.