Telecom
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Complaint #3587 — shivani rawat
Filed: 15 Dec 2013 ·
Address: B-403,akshardham society,malad west,off link road
My complaint is against Vodafone undue charges levied on me for the month of Nov for my postpaid plan for the no above...I have complained them on phone,store and written several times but no relief..I have proofs for all..My bill for Nov month is 6444/- and 4730/- alone has been charged for using internet for 22nov on which vodafone claims that i had used 2GB in half an hour..My regular plan is of 500MB which i have hardly ever consumed in the entire history with vodafone..I only surfed a site on 22nd nov and no download happened..My phone has ORNAVO count application which shows that I only have used 401MB in the month of nov..Even after submitting the proof Vodafone isnt understanding my point..its a clear system error which they are not agreeing to...they have my previous records where nevr i have crossed the limit of 500Mb as i have the alarm system in my phone dictating me to stop..I CANNOT AFFORD TO PAY UNDUE CHARGES FOR VODAFONE TECHNICAL FAULT AND FOR MERE USAGE OF HALF HR.