Consumer Redressal

I had booked two cartons with The Professional Couriers from Mumbai to Bangalore on 30/11/13. Cartons were delivered on 3/12/13 in damaged condition with items missing - 1) Almonds from 3 boxes, Cello brand Lunch Box, 3) Suit totally valued at Rs. 15, 165/- Approached the company with a complaint but received a response that as declaration was not submitted at the time of booking consignment, my complaint can not be entertained though they accept that the consignment was received in an open condition in Bangalore & chose not to respond to my query on whose responsibility it is to obtain/submit declaration at the time of booking consignment as the Professional Courier Branch office simply accepted the consignment & collected charges from me. Filed a Police complaint & was advised by Police authority to approach Consumer Court for recovery of the value of lost items.