Consumer Redressal

On the 31st Oct I had booked a cab with Meru for a drop at the airport. The cab not only came late by 13 minutes but the cab driver on being told the same was rude. I not only ended up missing my flight but was also stranded at the airport for 8 hours. In the process I also missed a very crucial business meeting. My repeated attempts to bring this to Meru Cabs authoritys notice had gone unanswered. Until recently when I started posting on consumer forums that they got in touch with me. They accepted that the cab was late and that the chauffeur was rude but said I still arrived st the airport on time(I wonder how they came to that conclusion!!)