Consumer Redressal

Complain against Airtel broadband. They sent a representative to our house to collect a payment of Rs 5979. We made the full payment, and requested that the connection be transferred to my name. All the required documents were submitted. A few weeks after making the payment to their representative, our internet connection was cut, and we were informed that their system showed that a payment of only Rs. 2000 had been made. The change in name had also not been made. After further correspondence, they asked us to mail them a copy of the receipt we were given by their representative. They then told us it was not a valid receipt. After repeatedly contacting their customer service through phone and email, and even visiting their customer relations centre, they have failed to give us a solution. Their highest redressal authority sends automated replies. They have consistently crossed deadlines set by themselves. It has been over a month now, this has caused us great inconvenience.