Consumer Redressal

Sometime in March, 2013, I received a call from Race Sales Team informing me about the car breakdown service that they offer. I was impressed and decided to enroll for their subscription. I confirmed my address for the sales agent to visit and get my signatures on the forms. The next day a sales agent visited my home address - Q-32, New Palam Vihar Extension, Phase 1, Gurgaon and sold me the subscription.To my surprise when one fine day the car did not start and I called RACE helpdesk, I was told the area is not covered. I was surprised as the agent has visited this address to take the membership money from me.I had to spend 1000 rupees that day to get a local mechanic. I was promised a refund within two weeks. Ever since that day, I have sent them email at care@racehelpline.com and also called their helpdesk number(8510851038)at least 50 times but I am always asked to wait for a few more days(torture)I am looking to for refund of RS 450 and penalty by the company of RS 10000.