Consumer Redressal

In an attempt to recharge my Sundirect account I tried to transact Rs 1000/ through Mobikwik systems on 21st October 2013. Accordingly to Nobikwik systems the amount has been transferred to my Sundirect account as per transaction details below: Transaction Type Debit from Wallet Service Description DTH Recharge Smart Card Number 41244861518 Transaction ID 13823542299060 Transaction Date Mon Oct 21 16:47:11 IST 2013 Transaction Amount 1000.0 Wallet Balance 0 However my Sundirect account does not show this transaction. I have made many many calls to Sundirect and Mobikwik systems about this matter besides numerous email complaints. While both of them promise that the problem will be solved in 24 hours, the matter remains unsettled even after two and a half months after the transaction and both of them seems to be not bothered at all. SunDirect Ph: 044 43411434;email:customercare@sundirect.in Mobikwik Systems Ph:999-992-5342; email:Partners@mobikwi