Consumer Redressal

COMPLAINT AGAINST NON SATIAFACTORY SERVICE INTEX Res. Sir, With due respect I beg to say that I had purchased a tablet (i-Buddy Connect) of Intex on 19/04/2013 from Bansal Infocom, Ballabgarh(Faridabad),Haryana. There was a internet running problem in that. I submitted it to service centre at NIT Faridabad (at present not in existence) on 10/08/2013 (Job. Sheet: 308101008019T001). It remained with them upto 31/08/2013(20 days). When I received it after two or three round to service centre, it was not in running condition. I gave it back to them at the same time. They asked me to stay there for few minutes but they took my two hours. At last I asked them, then they replaced its original circuit plate with old one lying there in my on presence. When I questioned him ( Mr. Jeetu), he answered that it is also new one.then it was in running condition. But after few days there was a new problem (perhaps due to that old circuit plate) in it. It was not in the condition to open the screen beyond the word:android. I submitted again it with care centre at Bhatia Colony, Ballabgarh(Faridabad,HR) on 05/10/2013(Job. Sheet:310151008012T001) and it remained with them upto 09//11/2013. But when they handed it over to me, it was not switching on. They told me that battery is completely discharged and you have to charge it. But I asked them to charge that at the centre and to show me its working condition. But they excused that they are not having charger. They tried to charge it by other means but it was not in on condition. They assured me that it is confirmly repaired and you can check at home after charging with its charger. I carried it (Tablet) at home and charged it for two or three hours but the problem was as it was. It was not running beyond the displayed word: android. I informed about it at the same time and they told me to submit that again for repaire. Again I submitted it at service centre situated at Bhatia Colony, Ballabgarh on 14/11/2013 with Job Sheet:311141008003T001 and it is with them till today 04/12/2013. Whenever I asked them about it they always repeat the words: You Will be informed after repaire. I have complained so many times at customer care but all in vain. My complaint is also registered in customer care record. I was given some concerned persons contact nos. from customer care as well as from the service centre Named: MR. Anand Jha (09582941056) and Mr. Dheeraj (09711497583). I had called these persons so many times and most frequently but they had never picked my phone up even after ringing their bells. You may verify their call log with my Nos:09728492743 & 09015706856. Now I am completely fed up. So, I request you to give me quick response of my application. I do not want this product back because it is totally spoiled by service centre. I humbly request you to adjust my money or exchange it with some other similar product. Please give quick response. Yours cutomer, KASHVIR PH: 09728492743, 09015706856.