Consumer Redressal

I have purchase TATA Photon Plus device for 1500 at the time of purchasing this device they have offer me speed upto 3.1 mbps with prepaid connection at Rs 650 5 GB unlimited plan but this device is not working properly I\'m getting speed hardly upto 256 kbps & since day 1 I\'m doing follow up for getting resolved this problem finally when I called on their customer care no i.e 1800 266 121 they are telling me 256 kbps is the minimum speed limit which we have offer this is the false statement they are mentioning now they haven\'t told me this at the time of purchasing device why should one go for high rental plan for getting this minimum speed which one can get on low budget also I told them to deactivate my Photon they are telling me it will take minimum 15 days & bill will be generate which I have to pay I\'m not going to pay them single rupee and also I want my money back which I have paid for device my photon no is 9222206784 for your reference