Consumer Redressal

Issue: On July 2 2024, I booked return flight ticket (BRL<>VNS) via Smartbuy (https://offers.smartbuy.hdfcbank.com/v1/diners) which then routed booking via Goibibo. Purchase was completed using my Diners Black HDFC credit card. Return flight of Air India Express (PNR S6YD5T) was cancelled by the operator on 13th August and they said that a refund of INR 10414 had been credited to Goibibo the same day. It has been almost a month now but I have not received this money from Goibibo. I have tried reaching out to customer care and grievance redressal officer via email but to no avail. Undue holding of somebody else's money by Goibibo is unlawful and should attract penal charges. This has created mental hassles for me. Please help with urgent refund of my money. Booking Reference: GOFLDMTA00921719933253