Consumer Redressal

respected concern authorities, i bought an iphone 11 pro on 19th October from Controlz World website, Gurugram , Delhi Through Axis bank Credit unfortunately i have received a defective unit and immediately i informed to their service deparment with screen shots and diagnosis report ( the diagnosis software was sent by company only ) screen shots to their whatsapp number and requested for replacement with good one as its under 7 days replacement window. First they oblized my request and return pick-up arranged and happy with that. they have received the unit on 25th of october as per courier tracck record. after that I tried to contact them on 26th of october but no one answered my calls. on 27th i have called their service department numbers 8744053164 and 8745013111 and had received a bitter experience , the persons who attend the calls are very rude and have no patience to listen my agony. they were trying to Gaining the upper hand in the argument but not interested to solve my problem. infact i have receved the piece with seal broken and screen guard tempered glass also broken at right side of the corner but i ignored and fixed with new tempered glass . i thought that its refurbubished so it happens, but charging the mobile i received ' liqued connector issue ' and then immediatly i contacted their service department and they have sent some diagnosis software to run before claiming replacement so i did and sent through whatsapp messages but invain, again they have sent back the same piece with factory re-setting but the problem remained same. After that again I requested them for replacement as the mobile was under 7 days replacement period but the ignored and arrange for return pick-up and retain the mobile for one week and send back the same defective piece on 17th of November with fresh bill vide their Order Number 5144, Invoice Number :6556f540991fe for Price: Rs.37399.00.. I again called to their service department, they simply told me that send the mobile back and we will repair it, this is totally violation of their replacement policy and they are forcing me to keep the defective mobile which is having more than 8 defects. in this regard I have no choice other than praying you to do justice to me sir . Thank you very much and anticipate for kind call.