Consumer Redressal

I purchased 2 Nos. "Panasonic make" Air Conditioners from M/S Bismi Appliances on 3rd June 2021 & delivered to my house on 4th June'21. When the mechanic try to install one of the AC, he found that the outer unit of the AC is having problem & not repairable. Hence, he brought the new outer unit after one week and installed without using any new cable wires. He connected by using the existing cable itself. After that, the AC was working for only 11 months & again defunct due to display problem. Registered a complaint vide ref. R09052217637344 on 9th May'22 (within warranty period). Almost 2 1/2 months the AC was under repair due to non availability of display board. However, on 13th July'22, they replaced the display board at free of cost & it was working. On 17th July'22, AC display was showing "H" & "11" complaint, whenever we switch on the AC. Complaint was lodged & the mechanic rectified the defect. However, we faced same problem on 30th July'22. Complaint was lodged vide ref. R30072218173984 and subsequently rectified the defects by them. However, again we faced same problem on 10th April'23 & registered a complaint vide ref. R10042319615152 and repaired on 17th April'23. Again on 21st April'23, the same problem persists. After that, several complaints were made vide job ID R21042319735685, R20052319969961 Dated 20th May'23, R08062320126745 Dated 8th June'23. After that, so far no one has turned up for rectifying the defects. Now the AC is not working for the last 2 months. I have suffered a lot due to non-functioning of this AC. I request the CDRF officials to kindly take up the issue & replace this defective AC with new one. In fact, in their system, they automatically cancelled my complaint mentioning that customer is not available (or) not reached for contacting. Kindly do the needful.