Consumer Redressal

Dear Sir, Kindly go through the mail, we had purchased a new Kwid on 06.07.2022, as per the manual book the car should have the Back Sensor, But they have not provided. Further, in this regard I approached the Showroom Sales Team as well as I sent a mail to their Customer Grievance. But, I could not get a proper solution. So, Kindly help me. Thanks and Regards, A Mayilsamy 7/156-5, Sivasakthi Amman Nagar, Keeranatham, Coimbatore - 641035 ---------- Forwarded message --------- From: A.MAYILSAMY <amsgobi@gmail.com> Date: Wed, Sep 28, 2022 at 3:04 PM Subject: Re: Greetings from Anamallais Renault Coimbatore To: <customer@renault.com> Dear Sir / Madam, So far I may not get any proper response from your side, Please update the status. Thanks & Regards, A Mayilsamy On Fri, Sep 23, 2022 at 5:21 PM A.MAYILSAMY <amsgobi@gmail.com> wrote: Dear Sir / Madam, Is there any update regarding the below mail? Thanks & Regards, A Mayilsamy On Thu, Sep 22, 2022 at 1:01 PM A.MAYILSAMY <amsgobi@gmail.com> wrote: Dear Sir, Thank you for your information, I am wondering how it was affected from our purchase date. That means you were not making the car prior to billing, after billing only you make a car and deliver to us, right? But we saw the car on 02.07.2022 and we paid an advance of Rs.5,001/- (Please refer to the Photo attached) on 04.07.2022 to Mr.Ragul to hold the car which we purchased. As per your mail 06.07.2022 is not applicable, but we have advance paid for the car which you were shown on 02.07.2022, Further, during the purchase time no one told us about the PARKING SENSOR not available to my car. Thanks and Regards, A Mayilsamy On Thu, Sep 22, 2022 at 11:17 AM RAMESH R <rameshcrm.anamallais@gmail.com> wrote: Dear Sir Greetings from Anamallais Renault, We sincerely regret the inconvenience caused by us This is for your kind information the reverse parking sensors mode feature has been withdrawn in the new version from the billed date on 06 July 2022. As per user manual and online based on authenticated variants only. The same was explained during booking also. We have clarified the same with Renault also, the offer availed to all Renault customers is as per company norms only. The same would have been explained during the vehicle delivery. I have attached a photo copy for your reference regarding the same Once again, we regret the inconvenience caused. In case of any further assistance from our side, kindly contact us. Mr. Rameshkutty (7338730304) / CRM/ rameshcrm.anamallais@gmail.com Mr. Girish (6380677930) / Asst Manager sales/ sales.coimbatore@renault-india.com Thanks & Regards Rameshkutty CRM