Consumer Redressal

18:25 hrs (IST), 28MAY2022, Saturday, Sanpada, Navi Mumbai, MH, IND ~ 400705. -------------------------------------------------------------------------------------------------------------- Greetings from Smt. Annie Joseph...!!! Since December 8, 2021, I have submitted/uploaded my Registered INDEX-2 Form & Agreement Copy via this portal under the NAME CHANGE Section. It has not, however, been registered into my NAME. As suggested by the Customer CARE that too after several follow-ups, I was informed to my case is assigned to visit VASHI, Sector 9 Division, which I visited and from there they asked me to visit Vashi, Sector 17, and finally asked me to visit the NERUL Division, but I have not visited the NERUL Division. In this department, things are done in this manner. MSEB Officers don't work on Saturdays and on Weekdays my son has to take OFF and then this sort of treatment i.e. from one department to another department.   I am a senior citizen that too awaiting a Bypass. Is Because I am not bribing, so the NAME CHANGE will not take place... What is the point of OnLine if documents must be physically verified?   Kindly Care to enlighten me on this as well. Regards, _____________________ Smt. Annie Joseph K Contact # +91 9892567845 Application Dated: 08-DEC-2021 Name CHANGE OnLine Application ID: 36847474 MSEB Consumer # 000298941007