Consumer Redressal

I am a student who was travelling in gulfair for the first time with worst experience, I was at airport by 7am , at gulf airlines queue of about 50-80passengers, only 2 counters working,I checked in day before and when I went to collect board pass it was 9;45am for 10am flight ,nothing was mentioned regarding the necessary documents in the mail sent(ticket from airways) ,at the counter airline employee told I need airsuvidha, I dint know about it inspite being in airport for 3hrs and I did in 5 mins and the supervisor said she can’t accept it ! That’s rude ! And also airlines was delayed and left after 1:15hrs. Kindly help me get the refund