Consumer Redressal

I had a Comprehensive contract signed with Hitachi for AMC of 1 ton AC machine. The contract number is MUM2/CAMC/658 dated 12/9/2012 and expiring on 11/9/2013 and i had paid Rs. 3033/- for the same.. Pl. note the following : 1) I have been taking a comprehensive AMC for last 10+ years and there have been no issues with my machine. 2) In August 2013 , i made a complain to Hitachi Helpdesk (Request no. 13082600491). saying that ALL the \"manual\" buttons used to operate the AC manually (for temp control, changing mode etc) were not working. Also that my a/c remote was not working properly. This was causing a lot of problems as i could use the AC only on one MODE , at one temp set and at one fan setting. A technician visited my house and advised that my machine being of old model, he will check if the buttons/switches were available in stock for replacement. He also checked the remote and said it needed replacement . 3) After that , no one responded and I got an SMS sayin