Consumer Redressal

Dear Sir, I had booked a ticket for return journey of Air India from Delhi-Bangalore-Delhi on 30th September 2021 through Happyeasygo Order Id No. 796079949336424195 for 21st onward journey and return from Bangalore on 27th January, 2021. But due to surge in covid cases Govt. has given option to the travellers for reschedule their journey who have tickets before 31st March 2021 without any penalty. I have called the Happyeasygo on 15th January, 2022 for information regarding reschedule. Mr. Saurabh Mishra who attended my phone advised me to first check from the Airline for any penalty for rescheduling. I have called Air India and they confirmed that no penalty will be levied for rescheduling but only difference in fare will be paid if ticket cost is excess to previous amount. Then I checked from the Happyeasygo site for availability of flights for 13th April 2022 for onward journey and return on 18th April, 2022 and found the flights are available and even for a lesser amount which I had already paid to the operator. So as per the instructions of Mr. Mishra I have submitted my request on their site for rescheduling. I received a mail wherein Mr. Rahul who sent the mail flatly declined to reschedule saying the flights are not available for the given dates and choose different dates. But as per screenshot of their site where I checked and which I sent to them, the flights were available. So, I called them again on 20th night for cancellation if you are not rescheduling but they again refused to refund any amount saying your ticket is non-refundable. Now, due to their refusal and fear of Covid virus which is spreading very fast I did not travel yesterday and my ticket gone waste. Why should I bear the loss of Rs.6132/- when I submitted my request well in advance on 15th January, 2022 and the fault of this whole situation is of Happyeasygo. So the loss should be bear by Happyeasygo. Hence, I request you to please take a stern action against Happyeasygo and instruct them to refund me the full amount so that I can book my ticket as per my own wish. Also I demand a compensation of Rs.10000/- for my stress, embarrassment, agony. Please look into the matter urgently and instruct them to pay the refund along with compensation of Rs.10000/-.