Consumer Redressal

Dear Sir, After approaching all consumer forums and repeated emails calls to Vistara, I seek your help in getting my refund of Rs. 62,710 from Vistara Airlines. I had booked an international ticket to Colombo and back in business class with the reference number KDAA5J and canceled the same on 6th January. To date, I haven't received any communication nor my refund of 62,710 from Vistara. Their websites and apps are not working, (which I have complained several times but to no avail also), and despite repeatedly calling them since the day with a minimum hold time of at least half an hour, the customer care keeps on dilly-dallying the matter by saying the refund is delayed due to covid and will come in 7 days- Despite 10 days being passed (the ticket was canceled on 6th January 2022) and yet there is no communication or news of refund from them. I have even written several emails to them which they are obligated to reply to within 48 hours but I am yet to receive any phone call or communication from them. Kindly help. I tried speaking to the customer care today also - the first time I held the phone for 40 minutes and had to hang up in frustration and the second time finally when I got through a customer care executive, he again promised me a call back in 15 minutes and my refund to be issued within today's date. Neither of which happened. I will be extremely grateful if you can help me as the amount is quite big and am facing penalties from the bank for not being able to repay the credit card bill. Kind Regards, Archna Singh