Consumer Redressal

Purchased 2019 model Honda City (JK02CJ7501) 1.5 VX MT as on 26-08-2019 and just after a few months it’s AVN system started giving problems. Although we ignored for a few months but when the frequency increased I approached the authorized service center (Hill View Honda/Trehan Automotive Pvt Ltd). Initially they told us to wait and assured us that the issue will subside on it's own as they had not received any other such complaint. When we again went after a couple of months they did a Reset on the AVN system and again told us to observe. The problem continued and after several more visits we were told to make a video of the issue in a particular way and then come back. We did exactly what we were asked to do and after much deliberation our complaint was finally registered as on 30th Of Jun 2021 (Token no. B5389 communication ID is 1-17552986532) Now finally after getting the system replaced with a brand new one few weeks back I was shocked to notice the same issues in the current system too and in fact in addition this system started hanging frequently. Now knowing about the procedure I made all the videos and forwarded them to their works manager Mr. Rakesh at +91 90186 71621. But to my dismay & disbelief this time when I approached the works manager after sending the videos I was told that NOW they have consulted the vendor and they have been told that iPhones are not compatible with their AVN systems. To this I retorted “why was I given false statement at the time of our purchase and why you bothered to confirm from the vendor only after more than 2 years?" The reply I got was, I quote" this is the Sales team issue" I'm very disturbed and feel disgusted on being cheated by one reputed company like HONDA. NEED URGENT HELP & IMMEDIATE REDRESSAL OF MY GRIEVANCE