Consumer Redressal

Hi, My Name is Dileep, I made a airline travel booking through AirAsia portal in non airasia flight, with some reason the main airline (Qatar Airways) cancelled the flight and requested for the refund with AirAisa, They accepted my refund request, however even after more than a month the refund is not been credited to my account, the status of the refund always says assigned - and there is no other option for reaching airline staff and asking refund status, all that they have is chatbot which is no where helping I as a customer. Look like I made a big mistake for booking air ticket through a AirAsia portal. If anyone facing similar problem kindly let me know how to escalate this case. Regards Dileep