Consumer Redressal

Hi, An year back I had relocated to Ireland. As a part of relocation, moving personal effects to Ireland, Shifters.in (located in Chennai) was providing the support. I had taken a door to door support which includes all the payments except VACIS. I had paid in full as per the quotation for the entire door to door service. But when the cargo reached Ireland, the Rakesh Kumar (The point of contact for my shifting) mentioned that there seems to be an issue in making the payment from their end and If I make a payment they would refund back to me. Trusting them I had made a payment of 840 Euros (approx 73,000 INR) additional and was expecting a refund for the same since mid oa August 2021. Every time he had been promising that the refund will happen in a week or two. Looks like all his promises are fake and the last several weeks he is not responding to any communication such as calls, messages, etc. I feel like getting cheated and would like support from the consumer redressal. My number had changed and I am available at +353-0892386617 and email Thanks & Regards, Bibin