Consumer Redressal

Hi today evening went off to Reliance Lake town store to pay the Bill of my No 9883961339 of last Month, & to close the connection, but the store was ready to take the bill but not ready to close the connection, i said to give me in writing they have not given, after forcing a lot they say i can pay the bill now but to close the connection i need to come agin next day morning, this is not right, i want you to please take action against this for harassing the customer, & i have mailed them i will not pay any bill which is generating from today onwards, & i will pay the previous bill when the will send a apology letter to me. please take action against this.