Consumer Redressal

i ordered mobile oppo pro 5g smart phone in exchange offer i claim it in Rs24800/- from amazon in which include 3700/ old mobile price. as per the policy i have attached as per the company policy company claim that if your exchange order/ product is not are as per the company policy like scratches / dents on product then you can received your product by paying difference amount by card or cash, as per the agent exchange order is not as per the condition to exchange so we tried to give him difference amount in cash or by card but rudely he denied or refuse to give order and get back product back we told to talk customer care he told that he don't have enough time so can you talk and he go back and product get cancelled by himself. i plan to order top give gift to my brother but i'll facing very shame full to me first time that i have no order to give him gift, i am very desperately waiting for that joyful moment that convert me embrace moment. when i talk to customer care they only said sorry they don't do any thing. i even paid for it in advanced still it happened. i attached all the proof when i have ordered at that time price and now current ordered price. it so shameful moment for me. i need justice from court and get back me whole compensation which for which i m waiting i.e 35 k due to now i m not able to ordered that order in same price. i mentally depressed for it to lost happy moment.