Consumer Redressal

Hello, I am a customer who had a return ticket from Toronto to Vadodara India for the date (26/07/2020). We have attached the e tickets are dtd 08 Dec 2019 & e tickets nubers are 0983754837228 ( PANDYA/YOGESHKUARHARISHANKAR) and 0983754837229 ( PANDYA / USHAYOGESHKUAR ). But could not travel because of COVID-19. We were told by Air India that they would allow us to defer our return tickets anytime unit 31st December 2021 ( Please find the mail attached below). Now that things are relatively better in India, we would like to return back and use our tickets. We called AI customer service and we were told that because it was booked from third party (make my trip) they will connect us to the representative who deals third party booking. We were specifically told there will be 3-4 minutes of wait, we waited on the call for more than 1 hour 30 minutes and ultimately the waiting tone stopped. Also, our family in India tried to call AI on our behalf and the same thing happened to them. Ultimately, we could not get any help to rebook our tickets. We are continuously talking to USA & Canada numbers: 18886341407 but they are not rescheduling our air tickets and not attending us. Kindly look in to this matter and do the needful on urgent basis. With regards, YHP.