Consumer Redressal

Sub : Refund of Airfare Reg:- Respected Sir It is submitted that on 29/07/2021 at 1110 hrs I CISF Insp Madhu Thiruvangadan booked an air ticket AI 672 from Chennai to Mumbai on 02/08/2021 through Air India site. Payment of Rs 3,755/- made by Credit card. But the payment deducted from Credit card and the ticket not generated. I wait for more than one hour, but ticket not generated. Hence, again I booked air ticket in AI 672 from Chennai to Mumbai on 02/08/2021 and immediately ticket generated at 1227 HRS. Details is as follows PNR -YNHXX E-ticket no - 0982136047766 AI 672 Chennai to Mumbai Date of Journey - 02/08/2021. Ticket amount Rs 3,755/- Later at 0115 hrs a message received regarding generated ticket which I booked at 1110 hrs. The details is PNR - HZGEJ E-ticket no - 0982136047942 AI 672 Chennai to Mumbai Date of Journey -02/08/2021. In this regard I contacted through Air India customer care and they directed to cancel my booking PNR - HZGEJ, E-ticket no - 0982136047942. But Air India refunded an amount of only Rs. 671/- without giving full refund. As the case is happened due to the error on the side of AirIndia. Hence, please look into the matter for full repay of ticket fare of Rs. 3,755/- please.