Consumer Redressal

I have a Aqua guard Elegant RO, which is under AMC till February 2020. This AMC costed me Rs.7750/-. This RO requires repair in every 10 days and the service is very bad in this area. Sh. Vikram Singh, representing Eureka Forbes is the person who is required to be contacted in case of any non functional issues. Even after continuous requirement for repair in every 10 days, I am extremely fed up with the level of customer service given by them. Firstly the complaint is not being attended even after N number of calls, secondly even if they do come and repair it, it again starts malfunctioning or completely stops functioning in just 7 days. I registered a complaint on 06.08.2021 at 4:30 pm with a complaint no. 2022053714 and after a few days I received a call back from Eureka about the service. I have clearly informed them that nobody has visited my place to repair the RO. It was then informed to me that my complaint was closed as informed by their representative without attending to the issue and this issue will be accelerated and some senior technician will be appointed for resolving the same. Then again after a few days, called up customer care informed them about the issue, they again reassured me that the issue will be resolved. Till date no one has turned up. I reiterate that no one has visited and rectified the issue. In this scorching summer and in the pandemic we are buying water from outside twice a day which costing me Rs. 60 every time. My kids and elders at home, who are diabetic, are suffering a lot. My RO is under AMC. I have paid more than 7k for the same but their services have constantly been disappointing, as whenever we have approached customer care in the last 2 years, no one has reached our home on time and it is usually attended after 2 months, causing so much annoyance and inconvenience. I have sent various emails to them as well, seeking the detailed reasons for their incompetence in this highly competitive market. But I have not received any response from them. In view of the submissions made in the foregoings, it is prayed that the Eureka Forbes company may kindly be penalized for its irresponsible and negative approach towards its customer and causing immense mental harassment for an amount of Rs. 500000/- which includes our daily expenses of purchasing water from outside, cost of renewal of AMC every year, risking our lives during pandemic and causing so much inconvenience to senior citizens and kids.