Consumer Redressal

On 04/06/2021 at 0430 pm I initiated a call to 180041200530 which is published Air Asia customer care number for refund of my Air Ticket which was postponed due to covid 19. Immediately I received a call from M. NO. 7318708313 who guided me to download Anydesk app.and also to log on my SBI net banking from my mobile which is mandatory for refund of money. I followed the instruction for account no. 10257735813 of SBI maintained at IIT, Chandkheda Branch Ahmedabad. As I saw an amount of Rs, 50000/- was debited from my account, I could not believe my eyes how such a big amount was debited to a third party account without adding any prior beneficiary. As SBI net banking does not allow any transaction more than Rs 10000/- in a day without any beneficiary, in my case 4 transactions were allowed for debit of amount of Rs, 50000/-, Rs, 25000/-, Rs, 25000/- and Rs 23500/- to various Bank accounts of the fraudsters without adding any beneficiary which is completely in violation to the standing regulations of SBI net Banking. All my efforts to pursue my case since last two months to retrive my lost money through cyber crime police as well as through SBI has become futile. Being a senior citizen and a retired Govt. officer, I request you to kindly investigate the case in its true spirit and protect the interest of genuine consumer in returning the lost amount of Rs, 1 23500/- from SBI which has happened due to the poor software security system of SBI net banking facility and having no fault of I consumer. BASAB KANTI DAS