Consumer Redressal

I had purchased a 3 year Extended Warranty for my Volkswage Vento (Vehicle Reg. No. HR26CZ3032, VIN MEXK1660XHT081154) which is valide till 23 October 2021. In the month of June 2021 the automatic gears malfunctioned, so I took the vehicle to the VW Dealer Workshop for warranty repairs. I was told by the dealer that the Gearbox would need replacement and the total cost will be around 5 lac rupees. After keeping the car for 3 weeks they told me that the insurance company (Bajaj Allianz GIC Ltd-EW), which had issued the extended warranty on behalf of VW, would only reimburse 70% of the cost and rest would have to be paid by me. Dealer offered an additional 5% discount from their side. As per the terms of the extended warranty, they should not have asked for any payment from my side. I told them that it is not fair that they are not living upto the terms of the extended warranty and agreed to pay the 25% from my pocket, as the car had been in their workshop for 3 weeks and it would take them few more weeks to order the part and replace it. If I had contested with them at that point there was a good chance that they would have rejected the claim altogether on one pretext or other. So I was left with no choice but to agree to pay from my pocket. I ended up paying 129,000 rupees from my pocket despite having an extended warranty. Invoice number against which I made the payment is PIA2101621 dated 30th July 2021. Just to add, the car has been driven only 27,185 km in 4.5 years and has been regularly serviced at VW dealer workshops only. There have been no major accidents and all the minor accidental repairs have also been done at the VW dealer. There is no way that the gearbox would have been damaged in any accident. Your help in getting a redressal will be very much appreciated. VW Dealer: Triumph Auto Pvt. Ltd., Behrampur Road, Opp. Madhusudan Auto, Near Hero Honda Chowk Sec. 74, Khandsa, Gurgaon, 122001 Extended Warranty Certificate No. OG-19-9991-1817-00016155 issued on 27 Sept 2018 Thanks & regards, Harsh