Consumer Redressal

This complaint is against Leo Packers and Movers; Office: Plot Number : 489, Bhikoba Dada Nagar, Shivane, Pune, Maharashtra 411023; Website: www.leopackersandmoversgroup.com Email ID: liopackersandmovers3@gmail.com. Contact details : +91- 85710 45172; +91-70424 86346 I booked this packers and movers to move my car from Pune to Kolkata. They quoted me 10,000/- . My Car was picked up by the company representative on July 17, 2021 and as advised paid 60% advance (rs 6000.00). I was told that the car would be delivered within 7-10 days and after some follow-up on July 29th, 2021, I was informed that the car has reached Kolkata and a bill was sent to me of Rs. 33040.00 and I would get the car delivered only after I make the due payment. I immediately disputed the Bill, called them and also emailed them. Since Monday (Aug 02, 2021) I was unable to contact them over WhatsApp and mobile and in despair logged a complaint in NCH portal. Today (Aug 05, 2021) they contacted me and after much deliberation got two separate bills from two different representatives Bill date Quotation July 28, 2021 Aug 05, 2021 (1) Aug 05, 2021 (2) Particulars Amount Amount Amount Amount Bike/Car Transportation Charges ₹ 10,000.00 ₹ 10,000.00 ₹ 10,000.00 ₹ 10,000.00 Loading and Unloading Charges ₹ 0.00 ₹ 3,000.00 ₹ 1,000.00 ₹ 3,000.00 Door Pickup Charges ₹ 0.00 ₹ 1,000.00 ₹ 500.00 ₹ 1,000.00 Drop Charges ₹ 0.00 ₹ 1,000.00 ₹ 500.00 ₹ 1,000.00 Packing Charges ₹ 0.00 ₹ 0.00 ₹ 0.00 ₹ 0.00 COVID 19 and Sanitization Charge ₹ 0.00 ₹ 2,000.00 ₹ 1,500.00 ₹ 2,000.00 Transit Inc. of Car / Bike / Household @ 3% ₹ 0.00 ₹ 6,000.00 ₹ 6,000.00 ₹ 6,000.00 Service Charges ₹ 0.00 ₹ 5,000.00 ₹ 4,500.00 ₹ 1,000.00 Total ₹ 10,000.00 ₹ 28,000.00 ₹ 24,000.00 ₹ 24,000.00 GST @18% ₹ 1,800.00 ₹ 5,040.00 ₹ 4,320.00 ₹ 4,320.00 Grand Total ₹ 11,800.00 ₹ 33,040.00 ₹ 28,320.00 ₹ 28,320.00 I Contested the following: 1. GST 18% :The GSTN Number provided in the bill is also incorrect 33ACPPS2036RIZY 2. Transit Insurance 6%: I have not given them a consent to do so as I already have a comprehensive insurance which covers transit. I also proposed to pay the 6% insurance amount on the insurance documents being provided, on being contested the representative is saying that its carrier insurance. 3. Service Charges, which is different in the 3 bills issued. 4. Covid 19 Sanitization charges which is also not informed yet included in the Bill, which I have proposed to pay on delivery on satisfactory clean and sanitized car delivered. Its 20 days now and my car is not yet delivered, and my car is yet to be delivered. Will request you to initiate action as per the legal process against the same. May I request you to facilitate the delivery in consensus with the quotation.