Consumer Redressal

I booked this packers and movers to shift to thiruvallur from hyderabad. They came home inspected the things and took Rs.2000 as token amount. Then on 7th july 2021 the packed my things. They told me 25000 is the total amount but after taking all my things, they told me that I have to pay Rs.39134 which includes insurance charges (Rs.6690) and they did not share me the insurance copy. They just shared a invoice which is attached to this complain. I paid the complete amount in google pay. I have attached payment screenshot here. Then they delivered the things on 9th july 2021. But when i unpacked the things my LED TV was broken which cost 13000. attached tv bill also. My bike rear view mirror is broken, my steel almirah is bent and kitchen items are broken and they did worst packaging. I contacted the agency and told about the problem they told they will not pay for complete damage they will pay only 80% of TV repair amount. I asked them for insurance copy they are not sharing to me. And now they are not lifting my calls and not replying to my message. Since I am out of City I am not able to pay a visit to those people. I request the forum to please take strict action against them.