Consumer Redressal

Dear Sir/Madam, I had cancelled the GoAir ticket dated 8th May 2021 due to reschedule of the flight. PNR: A7BE8J. Airline have refunded to money in the account of Travolok.in. I had requested to Travolook.in to refund my money in my account in May itself. So, they told me that the money will get credited in next 20-25 working days. I had waited for more than 25 days and called them again and they said sorry for the inconvenience for the delay and the same will credited in next 20-25 days. Ticket amount is Rs. 3861/- And now below is their reply after repeated follow-ups: "This email is regarding your booking reference number : REF675348513. This is to inform you that the refund amount with a 06 months old transaction cannot be processed. Hence, we will not be able to refund this amount in the same mode of payment. We will add the refund amount into your “Travolook Wallet” against the refundable amount which can be used for any future booking through our website/email request. You can also use this amount to book a new ticket for your friends & family for any sector or flight. " Request your support to get my money back. Regards, Ramnayan Verma Contact: 9870593122 Email: ramnayanv@gmail.com